Job Title: CRM Field Officer-Collections Job Details: Business Unit: Retail Portfolio Management Team: Retail Portfolio Management Reports to: RCLM / CRM Branch Head / Team Leader Location: PAN India Job Function: Retail Portfolio Management Role Type: Non-Supervisory Direct Reportees: NA Travel Required: NA Job Band: E1 - D1 JD Created: July 2024 Job Purpose: Achieve resolution, rollback, normalization targets Optimize telecalling, field channel allocation strategies Reduce inventory across NPA, pre-NPA buckets Decrease fresh NPA slippages Ensure process adherence Share portfolio insights, credit learnings Job Responsibilities: Achieve recovery, resolution, rollback targets Deploy allocation strategies, track Dedupe NPA Reduce credit cost, collect settlement money Manage differential follow-up, field follow-up Highlight sensitive cases, ensure legal actions Expedite POH inventory disposal Groom telecalling, field channels Review laggard agencies, facilitate training Improve collection efficiency, track staff performance Take disciplinary action, motivate channels Ensure process, regulatory adherence Manage SOM, referral allocation, timely uploading Ensure call recording, file upkeep Resolve escalations, record follow-up trails Review bounce trends, monitor defaults Provide project default feedback, asset loss inputs Monitor cases, review possession workflows Track SARFAESI, file money suits File Section 25/138, issue notices Educational Qualifications: Graduation CAIIB (Optional) Key Skills: Collections product, process knowledge Planning, organizing skills Communication Competition, financial industry trends Experience Required: Minimum 3 years experience Managing large teams Good communication, presentation skills Major Stakeholders: Business Team (Retail Portfolio Management) CCM Support, Risk Mitigating Unit HR Vendors including HDB