Job Title Fulfilment Manager - Unsecured Loan Business Unit Business Enhancement Unit Reporting To Area Head - Digital Sales - Assets - Unsecured Loans & HL - DBC Job Function and Role Type Sales, Individual Contributor Version No 2.1 Job Purpose To source Personal Loan and Business Loan products under an end-to-end conversion model through alternative distribution channels and promote HL/GL/Cards under a lead model. Key Responsibilities Develop a Business Model Generate business in a cost-effective model. Focus on customer retention and referrals. Productivity Hire and train off-role team members. Address customer queries and collect documents. Disburse loans efficiently. Increase Business Through Internal Channel Source Personal Loan business via DSA, internal channels, and telecalling. Leverage digital DSA and marketing resources. Sourcing of Business Source Personal Loan business through referrals and initiatives. Cross-sell bank products through referrals. Conduct marketing activities in non-CSA corporates. Performance Management Monitor conversion percentage on inbound business. Track team productivity and ensure targets are met. Achieve IRR and PF percentage goals. Education: Graduation required; post-graduation preferred. Certifications: Sales and Influencing Skills, Banking Product & Process Knowledge, Knowledge of Competition & Current Trends in Financial Industry. Key Competencies Sales and influencing, communication, banking product knowledge, competition awareness, customer focus. Major Stakeholders Customers, external channels/vendors, credit teams, operations team, HLIC & HDFC Ergo.