Job Title: Collection Officer-SLI-Collections Job Details: Business Unit: Collections Team: Retail Asset Collections Reports to: Collection Manager – SLI Location: Multi-Locations Role Type: Collection Officer-SLI-Collections Direct Reportees: 0 Travel Required: Customer Visits Job Band Range: S1 & S2 JD Created Date: 09-Nov-17 JD Updated Date: 04-Aug-25 Version No: 1.1 Job Purpose: Collecting payments on overdue Customers Job Responsibilities: Visiting delinquent customers and following up on payments on PTP dates. Achieving money collection productivity targets. Ensuring trails updates are recorded in VYMO / web-collections. Making calls on the portfolio through recorded lines (DID). Adhering to all Bank processes in Unit performance and COC. Managing cash deposit process within TAT & Settlement letter Process. Delivering monthly performance on allocated portfolio in terms of resolution, roll backs, recovery rates/values as per target. Educational Qualifications: Graduate/Post Graduate Key Skills: Good Team spirit Inter personal skill Time / Team Management Good communication skill Proactive & focused approach Experience Required: 0 Year to 3 Years Major Stakeholders: SLI - Collections