Job Title: VST – Sales officer Job Details: Business Unit: Virtual Sales Team: NA Reports to: Team manager- VST Location: Pan India Job Function: Sales Role Type: Individual Contributor No of direct reportees: Nil Travel Required: No Job Band Range: S1-S2 JD Created date: 23-Dec-22 JD Updated date: 14-May-24 Version No: 1.1 Job Purpose: Represent the Bank and present eligible products to non-managed customers. Educate customers on digital products. Identify the right product, explain features/benefits, and sell for revenue generation. Job Responsibilities: Achieve assigned Unit / value / Income across product lines: Achieve monthly unit and value targets across product lines. Educate customers on product lines and provide the right product. Achieve month-on-month productivity on allocated product lines. Contribute to overall channel achievement. Customer communication: Contact non-managed customers using calling scripts to offer products. Ask probing questions to understand customer requirements. Ensure product features & benefits are explained during onboarding. Pitch multiple products to increase customer product holding. Qualitative: Effective interaction and communication with customers, capturing correct dispositions. Work on feedback from supervisor/unit manager/training manager on call quality. Ensure time on system as per KPI defined. Maintain minimum RPC daily/monthly. Digital Product Penetration: Educate customers on the Bank's digital products. Show value and convenience in using digital products. Increase digital penetration within the non-managed customer base. Push digital penetration in contacted customers. Audit and compliance: Adhere to all laid down guidelines for calling. Ensure all tele-calling and product regulatory compliance are adhered to. Adhere to all product guidelines. Adhere to all guidelines on floor discipline and dialer hygiene parameters. Educational Qualifications: Graduation Post-Graduation (Optional) Certifications: IRDA Certification Key Skills: Sales and Influencing Skills Banking Product & Process Knowledge Planning and Organizing Skills Communication Knowledge of Competition & Current trends in financial Industry Experience Required: Minimum 1 year experience Exposure to banking preferable Major Stakeholders: Customers Line supervisors Quality & Training Team