Senior ServiceNow Developer Hiring Location : Bangalore, Chennai, Pune, Noida, Hyderabad, Kochi, Trivandrum Must-Have Skills • 5+ years of hands-on ServiceNow development experience. • Strong experience with ServiceNow ITSM modules, including at least 2–3 of: Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog. • Hands-on experience implementing and customizing the Financial Services Operations (FSO) module. • Strong proficiency in JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts, UI Policies, and UI Actions. • Expertise in Flow Designer and ServiceNow automation. • Working knowledge of Service Catalog, Record Producers, and Request Workflows. • Experience with CMDB configuration and maintenance. • Experience integrating ServiceNow with third-party systems using REST/SOAP, MID Server, or IntegrationHub. • Strong understanding of ITIL V3/V4 processes and Financial Services Operations processes. • Experience with ATF (Automated Test Framework) and development of test scripts for regression/unit testing. • Strong troubleshooting, debugging, and scripting skills. • Experience working in Agile/Scrum environments. • ServiceNow Certified System Administrator (CSA) – Mandatory. Good-to-Have Skills • ServiceNow Certified Implementation Specialist – ITSM. • ServiceNow Financial Services Operations (FSO) for Implementers certification. • Experience with Service Portal and Employee Center. • Experience with Scoped Applications and UI Builder. • Knowledge of Performance Analytics and ServiceNow Reporting. • Familiarity with DevOps and CI/CD pipelines within the ServiceNow ecosystem. • Experience with Scripted REST APIs and IntegrationHub spokes. • Experience supporting ServiceNow platform upgrades and performance optimization. • Ability to mentor junior developers and contribute to code reviews. Experience Range • 5+ years of relevant ServiceNow development experience. • Strong hands-on experience in ITSM implementation/customization and FSO. Key Responsibilities • Design, develop, configure, and implement scalable ServiceNow solutions across ITSM and FSO. • Customize forms, workflows, business rules, UI policies/actions, client scripts, notifications, and automation based on business requirements. • Develop Flow Designer flows, Scripted REST APIs, IntegrationHub integrations, and other automation solutions. • Gather functional requirements from stakeholders and translate them into effective technical solutions. • Collaborate with architects and development teams to follow ServiceNow best practices and optimize platform performance. • Develop custom applications and extend existing applications using Scoped Applications where required. • Conduct code reviews, troubleshoot complex issues, and ensure solution quality and maintainability. • Participate in Agile ceremonies and contribute to sprint deliverables. • Support ServiceNow upgrades, enhancements, testing, and regression activities. • Maintain technical documentation, design specifications, user guides, and technical manuals. • Work collaboratively with cross-functional teams and mentor junior developers when required. Soft Skills • Excellent communication and interpersonal skills. • Strong analytical and problem-solving abilities. • Self-motivated, detail-oriented, and capable of managing multiple priorities. • Strong team player with a collaborative approach. • Willingness to mentor junior developers. • Flexibility to work in alternate shifts.