Job Title: ServiceNow Architect (Enterprise / Platform Architect) Experience: 10+ Years Employment Type: Full-TimeJob Summary:We are seeking a highly experienced ServiceNow Architect with 10+ years of IT experience and deep expertise across multiple ServiceNow modules including ITOM, CMDB, CSM, and ITAM (SAM & HAM). The ideal candidate will be responsible for defining platform architecture, driving large-scale implementations, and ensuring best practices, scalability, and governance across the ServiceNow ecosystem.Key Responsibilities: • Define and own the end-to-end ServiceNow architecture and roadmap • Design scalable solutions across: • ITOM (Discovery, Service Mapping, Event Management) • CMDB (data model, governance, CSDM framework) • CSM (Customer Service Management) • ITAM (Software Asset Management & Hardware Asset Management) • Lead enterprise-wide implementations and platform transformations • Establish CMDB strategy, data governance, and health metrics • Architect integrations with enterprise systems using REST/SOAP APIs, MID Server, and IntegrationHub • Define and enforce development standards, best practices, and governance models • Guide teams on ServiceNow data model, security, and performance optimization • Collaborate with stakeholders, enterprise architects, and leadership teams • Lead design workshops, solutioning sessions, and architecture reviews • Oversee platform upgrades, releases, and risk mitigation strategies • Mentor developers, BAs, and administrators • Ensure alignment with frameworks like CSDM, ITIL, and enterprise architecture standards • Evaluate new ServiceNow capabilities and drive adoption Required Skills & Qualifications: • 10+ years of overall IT experience with extensive ServiceNow expertise • Proven experience as a ServiceNow Architect / Lead • Strong expertise in: • ITOM (Discovery, Service Mapping, Event Management) • CMDB architecture and governance • CSM implementations • ITAM (SAM Pro & HAM) • Deep understanding of CSDM (Common Service Data Model) • Strong experience in integrations (REST, SOAP, IntegrationHub, MID Server) • Proficiency in ServiceNow scripting (JavaScript, Glide APIs) • Experience with Flow Designer and automation frameworks • Strong knowledge of platform performance, scalability, and security • Experience in large enterprise implementations and multi-instance environments • Strong problem-solving and analytical skills Preferred Qualifications: • ServiceNow certifications: • CSA (Certified System Administrator) • CAD (Certified Application Developer) • CTA (Certified Technical Architect) – highly preferred • CIS certifications (ITOM, CSM, ITAM) • Knowledge of cloud platforms (AWS, Azure, GCP) • Experience with DevOps, CI/CD pipelines • Familiarity with enterprise architecture frameworks (TOGAF) Skills software engineering,sdlc,api development,api integration,application deployment,