Technical Skills: · Solid experience in routing and switching · Network health checks (e.g., routers, switches, firewalls, load balancers, VPN, QoS) · Coordination with the vendors during network planned maintenance and P1 incidents · Must have firewall experience in Fortinet/ Palo Alto/juniper · Monitor performance and ensure system availability and reliability · Monitor system resource utilization, trending, and capacity planning · Work within established change management & MIM policies to ensure awareness, approval and success of changes made to the network infrastructure · Liaise with vendors and other IT personnel for problem resolution · Proven hands-on experience in network technical support · Understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS), Incident handling etc. · Hands-on experience with ticketing tool, monitoring, network diagnostic and network analytics tool · Extensive technical know-how of network and security devices (Routers, switches, antivirus, firewalls, cryptography, SIEM) and any other security networking hardware or software tools · Minimum, two years’ experience identifying threats and developing appropriate protection measures · Reviewing system changes for security implications and recommending improvements · Excellent hands-on experience and knowledge implementing, configuring, integrating and supporting major network appliances · Knowledge of networking concepts such as WAN connectivity, transport types and protocols, and experience with wireless technology and Wireless deployment for a user base over 500 users per site · PaloAlto, Fortinet, Juniper, f5, Cloudflare skill sets Organizational skills: · Ability to interact with various levels of management and regions · Ability to collaborate with a Global team, share relevant information, seek to convince others, know how to listen effectively and promote a team spirit · Client focused and service-minded to truly listen and understand the Voice of the Customer. · Strict adherence to process and policies