Job Summary: The Merchant Engagement role focuses on building and maintaining strong relationships with merchants, driving product adoption, and ensuring a seamless experience for Paytm partners. Key Responsibilities: • Build and maintain relationships with existing merchants to ensure long-term engagement. • Drive usage of Paytm products such as payments, soundbox, and financial services. • Educate merchants about new features, offers, and services. • Resolve merchant queries and provide timely support. • Monitor merchant performance and identify opportunities for growth. • Coordinate with internal teams to address merchant concerns. • Conduct regular follow-ups and field visits (if applicable). • Ensure achievement of assigned targets and KPIs. Required Skills: • Strong communication and interpersonal skills • Relationship management and negotiation ability • Problem-solving and customer-centric approach • Basic understanding of digital payments and fintech • Ability to work in a target-driven environment Preferred Qualifications: • Graduate in any discipline • Experience in sales, merchant acquisition, or customer engagement (preferred) • Familiarity with the fintech/payments ecosystem Key Competencies: • Ownership and accountability • Adaptability in a fast-paced environment • Team collaboration • Result orientation