JD- Customer Service Associate (Insurance) What would be the roles and responsibilities • Assisting customers in the sale of a range of financial products on call. • Providing complete information about the product to the customer. • Solving all product or service related issues of the customers via calls & emails. • Reaching productivity that meets job standards, while working with speed and accuracy. • Meeting and exceeding SLA targets as assigned periodically. • Ability to learn about products and services and describe/explain them to prospects. • Understanding customer requirements and closing sales. • Responding in a timely and effective manner to all internal communication. What we are looking for in a candidate • Should be Confident & Dynamic. • Should have a bent towards Customer Satisfaction. • Excellent interpersonal and listening skills • Should be efficient in converting customer interest into sales. • Good negotiation skills. • Team Player • Quick learner, creative and achiever. • Passionate about work output Desired Skills and Experience- • SSC or higher education. • Minimum 6 month call center experience . (preferred from Insurance background) • Ability to communicate effectively in Hindi & English language. • Basic computer skills. Work Location- Noida (Work from Office) Shift Timings - 9AM-6PM 12PM-9PM Working Days - 6 Days working (1 Roster off) Training- 7 Days Training + 3 OJT