Overview of Role The Travel Consultant (Associate/Senior Associate) role at Paytm is to deliver extraordinary travel experience for our B2C consumers in a Backend role by providing first-hand resolution and the highest quality of customer experience to the Paytm users. Key Responsibilities  Operating in a 24 Hrs Day 6 day-week team, with multiple/rotational shift options.  Experience in the travel industry as a travel consultant or a similar position (especially on Re-issuance) Mandatory knowledge of Amadeus, Travelport, and should be able to perform Ticketing & reissue on it.  Understanding and expertise in domestic and international travel requirements (LCC airlines)  Able to understand customer queries and advise them of suitable resolution  Customer-focused and service-oriented where you are accountable for key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics  Coach, develop, and mentor Junior resources and colleagues in the team when needed Additional Accountabilities 1. Working on CRM Tickets and Phones as well for both GDS and LCC airlines. 2. Action consumers booking/PNR for ticketing, re-issuance, escalations Desired Candidate Profile 1. Excellent communication skills. 2. Knowledge of GDS (Galileo and Amadeus) – detailed understanding of fare rules for flights and refunds (to avoid ADMs) 3. 1-3 Years of experience in Travel Agency/Industry 4. Result/Target driven, attentive, adaptable, and motivated to learn 5. Proficiency in technology to research options and complete process requirements Location – Bangalore, India No. Of Positions - 01