About the role: Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance. Expectations/ Requirements: 1. To Achieve Collection targets of the area assigned, control flow cases and focus on non starters. 2. Ensured documented feedback. 3. Ensure Adequate feet on Street availability/bucket wise /segment wise 4. Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team 5. Monitoring performance against set parameters and weekly review with Collection executives. 6. Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE 7. Support Collection officers in legal /Police issues/Collection Activities Superpowers/ Skills that will help you succeed in this role: 1. People Management Skills 2. More than 5 years of relevant experience in Collections role 3. Demonstrated Success and achievement orientation 4. Excellent Communication Skills 5. Negotiations skills - strong bias for driving results in a High performance environment 6. Strong Relationship and Leadership skills 7. Working Knowledge of Computers Education: Graduation/ Post Graduation preferred Why join us: 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360-degree feedback from your peer teams on your support of their goals 4. Respect, that is earned, not demanded from your peers and manager