Expectations/ Requirements • Lead and mentor a team of Key Account Managers to manage enterprise and strategic merchant accounts. • Build and nurture long-term relationships with CXOs and decision-makers at large merchants. • Own the P&L of enterprise accounts, ensuring revenue growth, merchant retention, and expansion. • Drive upsell and cross-sell of payment solutions (Cards, UPI, Net Banking, BNPL, Wallets, APIs, POS). • Collaborate with Product, Tech, Operations, Risk & Compliance teams to deliver tailored solutions. • Oversee contract negotiations, commercials, and SLAs with high-value accounts. • Track transaction trends, analyze performance, and identify strategic opportunities for growth. • Resolve escalations and ensure high merchant satisfaction and NPS scores. • Monitor competition, market developments, and regulatory changes to shape client strategy. • Report business performance and forecasts to senior leadership. Qualifications & Skills • Engineering graduate/post graduate. • 10+ years of experience in Enterprise Sales / Key Account Management in Payments, Fintech, or BFSI. • Minimum 3+ years in a leadership role managing account managers or enterprise sales teams. • Proven track record in Payments, Fintech, B2B Sales, Solution Selling, Payment Partnerships. • Proven record of achieving revenue targets and managing large merchant portfolios. • Strong leadership, team management, and people development skills. • Excellent communication, negotiation, and stakeholder management abilities. • Data-driven mindset with the ability to derive insights and build business cases.