Customer Success Coach SUMMARY: The Customer Success Coach is to coordinate tailored language learning programs to support professionals and their families; to engage, coach, and increase utilization among our customers. Also providing support and top-notch customer service experience for all our customers.  RESPONSIBILITIES: • Drive a high level of customer and client satisfaction while managing large caseloads • Cultivate and manage positive client relationships with corporate relocation management companies to ensure Global LT as the preferred language training supplier • Counsel customers on authorized relocation benefits provided by their employer • Manage all activities, including those performed by third party suppliers related to the transfer process. • Lead point of contact and coordination for all assignment components – including internal and external points of need. • Carry out the pre-assignment briefing and orientation with the authorized participant on the client’s policy and/or benefit. Need to be comfortable on the phone talking to many different level employees. • Provide continuing coaching and support to clients and participants maintaining regular contact throughout the assignment. • Build productive and effective relationships with clients, participants and direct suppliers as well as within Global LT. • Maintain data integrity, including updating Global LT’s database, providing the required data to produce ongoing status reports. • Initiate customer satisfaction surveys when client policy allows. • Undertake other tasks as required • Adhere to Global LT’s Standards of Excellence in all aspects of the assignment process. • Meet company metrics for customer satisfaction, utilization, responsiveness and company goals. EDUCATION AND/OR EXPERIENCE: • Proficiency in English is required • Sales experience would be an asset but not required • Bilingual in English and at least one other language   QUALIFICATIONS: • Proficient with PC and Microsoft Office such as Word, Excel, PowerPoint, Outlook • Must have strong organizations skills and be detail-oriented and organized, methodical with an analytical approach to work • Ability to deal with multitasking under continuous high-pressure situations • Excellent written and communication skills • The ability to communicate clearly and professionally • Strong customer service focus • Work well within a team with good trouble-shooting and conflict management skills • Shows initiative and creativity; be self-motivated • The ability to upsell products