WHO WE ARE Working together, growing together, creating new things together: EDAG connects people and the future. Company and workforce share the same vision. With a familiar atmosphere and at the same time the potential of a global world-class development company. You‘ll go your own way in your career at a high level – nationally and internationally. Take your next step and support us as a PROBLEM RESOLUTION COORDINATOR. DESCRIPTION • Coordinate and track software and system network-related issue tickets throughout the development process. ​ • Review incoming tickets for completeness, consistency, and required technical information. ​ • Based on high-level analysis, assign each ticket to the best member of the global engineering team to lead theneeded change estimation or problem investigation. ​ • Support standardization of issue reporting and tracking processes. ​ • Follow up with engineering teams and stakeholders regarding ticket status and resolution progress. ​ • Support communication and alignment with customers regarding reported issues and status updates. ​ • Monitor issue aging, priorities, and closure progress. REQUIREMENTS • Bachelor's degree in Engineering or related field. • Approximately 3–5 years of relevant experience.​ • Generate reports and metrics including issue inflow, burndown, and status tracking. ​ • Support project meetings with issue tracking summaries and status updates. ​ • Knowledge of JIRA or Confluence • Ability and willingness to travel to California as needed to meet and collaborate with customer.​ • English (C1-C2) • Temporary contract MAKING IMPOSSIBLE THINGS POSSIBLE WITH YOU JazzHr Privacy Policy https://www.jazzhr.com/privacy-policy/