RO:Digital Servicing - Team Member INTERNAL USAGE: No. of Vacancies:1Reports to:�Sr Manager/ AVP Is a Team leader?Y/NTeam Size: Grade:Deputy Manager/ Manager Business: Retail Operations Department: Service Recovery Sub-Department: RBO / SRDS / DS Location:Mumbai About Name of BU The Digital Servicing team - Bots / STPs / Process improvement / Apps About the Role The role holder will undertake projects across a wide variety of high-profile digital / strategic intiatives for the Digital Servicing team - Bots / STPs / Process improvement / Apps Key Responsibilities Manage Digital Servicing projects including: � Liaison with Business Leads / IT colleagues to manage all activities related to the project � Capture key information including objectives, benefits, risks, dependencies, scope, resources and costs � Undertake detailed project planning & documentation (defining project deliverables, success criteria, benefits management, dependencies, change control, risk management) including escalating risks & issues as required. � Identify, document, analyse and ensuring the project meets business needs / strategic aims � Testing and develop controls around digital initiatives /� Process � Maintaining post production effectiveness of deployments and change management � Manage project progress as per committed timelines, performance and quality, including evaluation and benefits realisation � Manage project meeting requirements, producing & presenting written and oral reports/management information � Identify user /customer training needs and ensure appropriate training is provided Qualifications � Graduation/Post graduation- Well versed with branch banking and regulatory guidelines. Should have banking experience. Role Proficiencies: � Experience of successfully managing projects through all stages of project life-cycle � Experience of managing Customer experience / Improvement projects � Extensive knowledge & experience of a range of project management techniques and tools, including relevant software (e.g. MS Project.)