The job in short
Service recovery customer support.
Customer support
Details
- Found
- 20 d ago · posted 2026-09-10
- Location as listed
- Mumbai
- Role
- Customer Service Representative
- Source
- The company’s own careers site
Full description
RB - Collection:Zonal Collections Head - Unsecured Products
INTERNAL USAGE:
No. of Vacancies: Reports to:National Collections Manager
Is a Team leader?YTeam Size:
Grade:SM/AVP
Business:Retail LendingDepartment:�Unsecured CollectionsSub-Department:Credit Cards & GL
Location:
About < Retail Lending >
The Retail Lending department focuses on the lending business of the bank by offering various loan products like home loans, car loans, and personal loans among others. They also offer working capital loans and business loans for small businesses and is also responsible for the rural lending business of the bank.
About the Role
Why does the role exist?
What is its contribution towards the organization?
What is the size of the operation the position manages and supports?�����������������������������������������������������������������������������������������
Key Responsibilities
� List the strategic/ planning aspects of the role (if any)
� List the functional duties/ responsibilities that are executed and their result (non-numeric)
� List the managerial responsibilities of the job holder
o List the administrative responsibilities of the Job holder
o List any team responsibilities and what are the results expected
� List the stakeholder interactions involved
o List the liaising activities with other teams (internal or external) to achieve results
� List the audit/ compliance related activities
� List the reporting/ MIS responsibilities
(Start each sentence with an action verb)
Qualifications
Optimal qualification for success on the job is:
� Education (formal degrees, certifications)
� Experience (No. of years, relevant fields)
Role Proficiencies:
For successful execution of the job, a candidate should possess the following:
� Knowledge
(e.g Knowledge of risks involved in dealing FX and derivatives with banks and Financial Institutions
������� Knowledge of relevant IT systems including NDS, Finacle etc
������� Knowledge of pricing financial products with respect to Forex and Derivatives.)
� Skills
(e.g Good communication (both verbal & written) and inter-personal skills
���� Strong Excel and database manipulation skills, financial and statistical analysis skills)
� Abilities
(e.g Ability to work effectively across functions and demonstrated ability to coach and mentor others
������ Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment
������ Ability to prioritize and make decisions in a fast-paced environment
������ Ability to work as a part of team and contribute towards team goals
������ Ability to manage multiple tasks/projects and deadlines simultaneously
������ Ability to conceptualize and implement competent marketing strategies with a view to penetrate new accounts)
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