About Burgundy Private: Burgundy Private is a private banking platform that caters to the high and ultra-high net-worth customer segments. The proposition offers personalized wealth management advisory and solutions research based investment advisory, estate planning, real estate and tax advisory for for HNIs/ ultra HNIs clients About the Role: The role of a Service Partner is to support the team of Burgundy Private bankers and Managing Partners to onboard new clients and to service the existing clients Key Responsibilities • Provide High quality of sales support to the team of RM mainly focused on getting appointments for RM and supporting RM for serving their clients • Handle clients query related to RM’s portfolio in a positive, timely and appropriate manner. The aim is to resolve customer’s query at the first point of contact and minimize referrals to the RM for routine transaction • Adhere to all process and controls to identify and mitigate risk and ensures timely escalation /of control issues • Responsible for improving the credit card and debit card funding of accounts true rate and ensuring NTBs with atleast 3 PPCs • Comply with local regulations in all aspects of strategy sales process, client correspondence, financial promotion, administration, and complaint handling Zero discrepancy in documentation for new accounts. • Ensure mobile registration with minimum 4 PPCs on ETB accounts and ensuring every migrated Accounts has a burgundy debit card. • Achieve the operational standards for the business and work within agreed procedures and guidelines displaying high level of integrity at all times Qualifications: Optimal qualification for success on the job is: • Graduation/ Post-Graduation from a recognized institute Role Proficiencies: For successful execution of the job, the candidate should possess the following: • Knowledge of banking products and services • Ability to manage complex client situations • Good communication (both verbal and written) skill in both English and the local language • Ability to handle pressure and meet deadlines • Good networking and relationship building skills #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"