Schedule: Full-time technical support should be available throughout active academic sessions. Coverage must support students and instructors during online instructional periods, including evening classes. Summary: The LMS Technical Support Specialist will maintain reliable student and instructor access to the online learning environment and resolve technology problems that could interfere with instruction. Requirements: • Must have experience supporting Learning Management Systems or online learning platforms. • Must be capable of troubleshooting account, access, and course-delivery issues. • Must understand online course and user-account administration. • Must comply with applicable information-security and privacy requirements. Duties: • Maintain student and instructor access to the LMS. • Troubleshoot technical problems affecting online instruction. • Verify courses and instructional materials are accessible before sessions begin. • Track and escalate unresolved technical issues when necessary.