Position Summary The Reservation Specialist is responsible for managing the reservation process from inquiry through move-out while delivering exceptional customer service. This role serves as the primary point of contact for all clients seeking furnished housing. The position requires strong communication, organization, problem-solving, sales, and customer service skills while collaborating closely with the Account Services Manager and Operations Team. Essential Responsibilities • Respond promptly to phone, email, and online/portal housing inquiries. • Prepare housing quotes, proposals, and lease agreements. • Convert inquiries into confirmed reservations while achieving occupancy goals. • Perform daily follow-ups with leads to convert to reservations. • Coordinate move-ins, extensions, transfers, and move-outs. • Show apartments to prospective guests/walk-ins • Maintain accurate reservation information in company software. • Communicate with guests before, during, and after their stay to ensure satisfaction. • Coordinate with Field Team/Operations for any special requests, quick turns, bed requests, Housekeeping requests. • Build and maintain relationships with corporate clients and other partners. • Resolve guest concerns professionally and efficiently. • Monitor apartment availability, pricing, and occupancy. • Assist with renewals and inventory planning. • Maintain detailed notes and documentation on each reservation. • Work collaboratively with other departments to ensure seamless guest experiences. • Represent Corporate Quarters professionally in all interactions. • Perform other duties as assigned. Qualifications • Excellent written and verbal communication skills. • Strong customer service and relationship-building abilities. • Highly organized with exceptional attention to detail. • Ability to manage multiple priorities in a fast-paced environment. • Professional, positive, and solution-oriented attitude. • Proficient with Microsoft Office and the ability to learn company software. • Previous experience in multi-family, hospitality, corporate housing, relocation, sales, or customer service preferred. Core Competencies • Customer Service Excellence • Sales & Closing Skills • Communication • Organization • Problem Solving • Teamwork • Time Management • Professionalism • Adaptability Work Schedule & Expectations • Full-time, Monday through Friday, in office, 8am to 5pm