St Thomas Rheumatology is looking for a Receptionist to join our team in our Nashville/ Gallatin office. The Receptionist will greet and assist visitors and clients of the organization. The ideal candidate will deliver a professional and qualified first impression to all visitors. This person has excellent communication and customer service skills. He/she has a basic understanding of administrative and clerical procedures/systems and the ability to multitask in a busy environment. St. Thomas Rheumatology Consultants is looking for a dependable, professional, and patient-focused Front Desk Medical Receptionist to join our rheumatology practice. Position Responsibilities: • Greet and check in patients in a professional and friendly manner • Check patients out and schedule follow-up appointments • Answer and direct incoming phone calls • Schedule new and established patient appointments • Verify patient demographics and insurance information • Collect copays and outstanding patient balances • Assist patients with questions and direct clinical questions to the appropriate staff • Scan, upload, and organize medical records and documents • Handle incoming faxes and paperwork • Maintain accurate patient information in the EMR system • Confirm appointments and assist with rescheduling • Communicate professionally with patients, providers, pharmacies, and other medical offices • Maintain patient confidentiality and follow HIPAA requirements • Work closely with medical assistants, nurses, providers, billing, and management • Maintain a clean, organized, and professional front desk • Follow all office policies and procedures • Perform additional front-office duties as assigned What We Are Looking For: • Previous medical front desk or healthcare experience preferred • Excellent customer service and communication skills • Professional telephone etiquette • Strong computer and organizational skills • Ability to multitask in a busy medical office • Attention to detail and accuracy • Dependable and punctual • Professional appearance and attitude • Ability to work well as part of a team • Ability to handle difficult or upset patients professionally • Willingness to learn our EMR and office procedures We Expect Our Team Members To: • Provide respectful and compassionate patient service • Arrive on time and be dependable • Maintain patient confidentiality • Communicate professionally with patients and coworkers • Follow office policies and management direction • Take responsibility for assigned duties • Work as a team to provide an efficient patient experience Requirements: • Associates degree is preferred • A high school diploma is required • Proficient with Microsoft Office Suite • Reliable, professional, courteous and patient • Excellent communication skills • Preferred Nextgen EMR system.