Poulin Design Center has been a family-owned home remodeling company for over 40 years! We are seeking a Call Center Lead-Setter who embodies our company culture, demonstrates innovation and integrity, and will help us uphold our reputation for exceptional customer service and quality work. Call Center Lead-Setter Qualifications: • High School diploma or equivalency (required) • 1 (+) year(s) of appointment setting and sales experience; proficiency in Microsoft Office 365 and various applications; knowledge of our brands; bilingual in Spanish (preferred) • A passion for customer service and working as a team • Efficient interpersonal communication, time management, and organizational skills • Sound decision-making, problem-solving, and adaptability to challenges Call Center Lead-Setter Responsibilities: • Participate in goal-setting meetings with management and team • Operate a multi-line phone system and transfer call to the appropriate extension • Review daily call cues to confirm appointments and leads • Coordinate schedules for Remodel Design Associates and Solar Sales Advisors • Provide front desk coverage for walk-in traffic and events as needed Pay: $18.00-$20.00/hr. plus bonuses Benefits: • 401(k) profit-sharing retirement plan • Medical, dental, and vision insurance • Paid time off • Mileage reimbursement • Employee discounts • Referral programs Schedule: • Full-time, 32-40 hours per week (on-site) • .5-1-hour meal break, non-exempt • Monday-Friday: 8:30pm-5:00pm • Rotating Saturday and events: 9:30am-3:00pm Application Question(s): • Are you able to pass a motor vehicle report, background check, and drug screening for illegal substances? • Are you authorized to work in the U.S.? If you feel you are the right fit for this position, apply here or in-person at our Design Center or Marketplace.