About Emplova Emplova is a boutique PEO delivering high-touch HR, payroll, benefits, and compliance solutions to clients who expect precision, expertise, and proactive guidance. We operate as a lean, high-performing team where ownership is real, expectations are high, and our clients rely on us to get it right the first time. About the Role We are seeking a Client Success Director to manage and grow a portfolio of clients, serving as their primary point of contact and trusted advisor. This role blends strategic advisory with hands-on execution. You will lead client relationships, guide HR strategy, and ensure seamless delivery across payroll, benefits, and compliance—stepping in as needed to resolve issues and drive outcomes. Key Responsibilities • Own a portfolio of clients and serve as their primary point of contact • Build strong relationships with client leadership and provide proactive HR guidance • Advise on employee relations, compliance, performance management, and workforce strategy • Ensure accurate and timely execution of payroll, benefits, and HR processes in partnership with internal teams • Troubleshoot and resolve issues across HR, payroll, benefits, and HRIS platforms • Lead client onboarding and implementation to ensure a smooth transition and strong foundation • Conduct trainings for clients and employees on HR best practices and system usage • Partner cross-functionally with Payroll, Benefits, Compliance, and HR teams to deliver a seamless client experience • Identify risks, recommend solutions, and help clients stay compliant and well-positioned What Success Looks Like • You take full ownership of your clients and follow through on every detail • You deliver complete, accurate, and proactive solutions • You balance strategic thinking with hands-on execution • You build trust quickly and confidently advise client leadership • You operate with urgency, organization, and accountability Qualifications • 5+ years of HR, PEO, or HR consulting experience in a client-facing role • Strong knowledge of HR compliance, payroll, benefits, and employee relations • Experience managing multiple clients or accounts simultaneously • Excellent communication and relationship management skills • Strong problem-solving skills and ability to navigate complex situations • Highly organized with strong attention to detail • Experience with HRIS/payroll systems (PrismHR a plus) • Bachelor’s degree or equivalent experience Who You Are • A proactive, solutions-oriented professional who takes initiative • Comfortable operating in a fast-paced, high-expectation environment • Equally effective advising leadership and handling execution-level details • Accountable, reliable, and committed to delivering high-quality work Why Join Emplova • High-impact role with direct client ownership • Collaborative, high-performing team • Opportunity to work across a diverse client base • Exposure to complex and meaningful HR work • A culture built on accountability, quality, and continuous improvement