Customer Service Representative – Patient Accounts Job Type: Full-time Join the Bayview Physicians Group Billing Team! Bayview Physicians Group is one of the largest and fastest-growing outpatient multi-specialty medical groups in Hampton Roads. We believe that strong patient relationships are the foundation of exceptional healthcare, and our team members play an important role in creating a positive experience for every patient. If you enjoy helping others, providing outstanding customer service, and working in a supportive, team-oriented environment, we'd love to hear from you! We offer competitive benefits, opportunities for growth, and on-the-job training for motivated individuals looking to build a career in healthcare. What You'll Do As a Customer Service Representative, you'll serve as an important resource for our patients by providing friendly, professional assistance with their billing questions and account needs. Responsibilities include: • Answer incoming multi-line phone calls professionally and courteously. • Assist patients with billing questions and payment inquiries. • Process payments securely over the phone. • Update patient demographic and insurance information. • Review patient account balances and explain charges. • Resolve billing concerns and account disputes with empathy and professionalism. • Work Accounts Receivable to help resolve outstanding balances. • Navigate the electronic health record (EHR) system accurately and efficiently. • Maintain patient confidentiality while delivering exceptional customer service. What We're Looking For • Excellent customer service and communication skills. • Strong telephone etiquette and active listening abilities. • Positive attitude with a commitment to helping others. • Ability to work both independently and as part of a collaborative team. • Strong organizational skills and attention to detail. • Basic computer proficiency and familiarity with standard office equipment. • Medical office experience is helpful but not required. Education & Experience • Minimum of one year of customer service experience required. • Call center experience is preferred. • Medical office or healthcare experience is a plus. • We are happy to train the right candidate who is eager to learn and grow. Why Bayview Physicians Group? • Supportive and collaborative work environment • On-the-job training and career development opportunities • Opportunity to make a meaningful difference in patients' healthcare experience every day • Competitive benefits package for full-time employees • Competitive pay: $15.50–$27/hour. Actual pay depends on specialty, experience, schedule and job duties