Family Services Specialist I/II This is a full-time position in an office setting Monday through Friday 8:00 AM - 5:00 PM. This position is located in Ponca City, Oklahoma. Annual Salary: • Level I H14A: $37,440.00 + Full State Employee Benefits • Level II H14B: $40,248.00 + Full State Employee Benefits Travel is occasional. Must possess a valid driver's license and maintain required car insurance. Days worked will be Monday through Friday, 8:00 AM to 5:00 PM. Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility. (Travel and lodging paid). Minimum Qualifications: Level I: • Education and Experience requirements consist of two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment; • OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience. Level II: • Education and Experience requirements consist of​ a bachelor’s degree; • OR an associate’s degree plus two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment • OR an equivalent combination of education and experience, substituting one (1) year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree; • OR two (2) years of experience as a Family Services Specialist. Job Responsibilities • Greet clients in a professional and kind manner in an OKDHS retail space. • Assess the needs of individuals and determine eligibility for specific programs for Adult and Family Services. • Interview clients in an office setting or via phone. • Manage a caseload. • Compile data and complete documentation to determine eligibility. • Make appropriate program referrals to community resources. • Participate in individual and staff conferences. • Must attend all mandatory training associated with the position. ___________________________________________________ If you have questions, please contact [email protected] OKDHS is a Fair Chance Employer. This is a position in the Oklahoma Civil Service Announcement Number: 26-JD167 83000371/JR62854 (83001491/JR65778)