Seeking a candidate with 2–4 years of IT / Desktop Support and troubleshooting experience on the Macintosh platform (iOS) who is excited to learn the art of data recovery. Apple Genius and/or Apple Expert a plus. Education Associate/Bachelor Degree or equivalent work experience Required Skills and Experience • ACMT preferred, but not required • 2–4 years experience in an IT / Help Desk / Desktop Support / Apple Genius / Apple Expert environment • Familiarity with all native Apple applications • Maintains knowledge of current technology • Experience and understanding of computer hardware components for troubleshooting and upgrading purposes • Demonstrated experience in information technology operations • Familiarity with all Apple products including iPhone, iPad, and Time Capsule • Using Terminal to complete tasks • Must have passion for staying ahead of current and future technologies • Excellent interpersonal, organizational, and communication skills • Great customer service skills are required as you will need to work with customers over the phone on some projects • Strong attention to detail • Able to work independently as well as part of a team • Able to analyze and evaluate customer needs • Able to prioritize and meet deadlines in a fast-paced environment If you have some of the qualifications but not all, please tell us why you think you should be considered. Benefits • Competitive Salary • Monthly Bonuses • 401K Retirement Plan • Medical Insurance • Dental and Vision Plan • Ongoing Training • Paid Holidays • Maternity/Paternity Leave • Events and Celebrations • Subsidized Stocked Refrigerator • Friendly Workspace • Green Business From Employees on Glassdoor • Fun work environment, rewarding knowing that we get irreplaceable data back for customers. • Amazing work environment. Excellent incentives that encourage us all. • Friendly, inviting, and supportive work environment. • Great training, room for growth. • Engaging and manageable workload. • Each day brings new challenges with new and older technology. • Snacks and beverages are stocked regularly. • You feel valued as an employee. Comfortable work environment and strong incentives. • Drawings for various concerts, regular season and championship playoff (NHL, NFL, MLB, NBA) tickets, and other cool attractions are commonplace. • It’s been great to work as an individual to make a difference to customers and work next to others with that same goal. • Small business with a work environment that feels like a family, while also being known as the leader in data recovery.