About Kitsch Kitsch is a certified female and minority-owned global beauty brand. Our products are in 32,000+ retailers across 92 countries. We make essentials that make you feel exceptional — and that starts with how we treat our customers. The Role We're looking for a Customer Service Representative to join our growing Customer Support Team. You'll respond to customer service tickets, help customers with order-related requests using our Shopify connected apps, and share personalized product info tailored to each customer's beauty needs. What You'll Do • Respond to customer service tickets via email, chat, and phone in a timely and efficient manner. • Troubleshoot and resolve complex customer issues like shipping delays, product defects, missing packages, and payment problems. • Escalate unresolved issues to the right department and follow up until they're resolved. • Work closely with other Customer Service Representatives to solve customer needs. • Maintain in-depth knowledge of our product offerings, promotions, and policies. • Recommend products based on what each customer actually needs. • In your application, let us know if you have experience in social media community management, and share a list of the customer service and order management software you've used professionally. What You Bring • 2-3 years of experience in customer service. • A track record of solving complex customer issues. • Experience with customer service software and tools. • A high school diploma or equivalent (a college degree is a plus). • Background in beauty or retail is a plus. • Experience with Shopify tools or ecommerce is a plus. • Empathy, strong communication skills, and a knack for problem-solving. Full-time, remote (Philippines)