Mutual of Omaha is a Fortune 300 Company with an iconic brand and outstanding customer loyalty. Mutual of Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees. Mutual of Omaha Mortgage is a full-service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works together toward a common goal of helping customers with their mortgage needs, please review and apply for our opening below! This position provides operations leadership, coaching, and oversight for functions of the Direct Retail of business, with a focus on managing the client experience through the accurate application of enterprise guidelines and risk tolerance framework. ESSENTIAL DUTIES AND RESPONSIBILITIES may include any/all the following, as assigned. Other duties not listed here may also be assigned: • Minimum of 2 years Reverse Operations Experience • (DE) Underwriting experience is preferred • Supervise processing staff, provide guidance, training, and performance evaluations. • Track performance metrics and generate reports to ensure tasks are completed accurately and within requires SLAs • Work with the sales team to deliver excellent customer service • Review escalations for resolution of complex issues • Identify areas for improving process efficiency and recommend possible improvements • Assists the Direct Retail Assistant Operations Manager with onboarding and training team members • Understands government, regulatory and Mutual guidelines to ensure all loans meet these standards • Ability to work well under pressure with multiple initiatives/deadlines occurring simultaneously • Strong leadership, communication and organizational skills • Other duties as assigned Mutual of Omaha Mortgage is an Equal Opportunity Employer, and we encourage diverse, talented, qualified applicants to apply. We offer an extensive compensation package. Benefits include: • Vacation — Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service. • Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed. • 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday) • Multiple PPO Medical Plans, as well as HDHP eligible plan. • Dental Coverage • Vision Coverage • Company Paid Life Insurance • 401K with a generous employer match • Additional Benefits including – Optional Life, FSA, Pet Insurance etc. • Free Legal Services • Employee Loan Program • 100% Remote