MicroTech Systems is looking for a Technical Support Specialist to join our team in our Boise, Idaho office. This person will provide technical guidance and support to our business and clients. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. The ideal candidate will use their interpersonal skills to communicate with clients and provide a solution to their technical problems quickly and professionally. Responsibilities: • Diagnosing and resolving advanced issues for a wide variety of applications, operating systems, and equipment such as installation, configuration, optimization, upgrading, troubleshooting, and maintenance of network hardware and software components. • Providing technical assistance and solutions to clients. • Collecting specific and detailed information from reference sources, software utilities, or clients. • Performing advanced troubleshooting of networks, desktops/laptops, and mobile devices. • Utilizing the Service Desk ticketing system to document all work, progress, and resolutions. • Ensuring tickets are promptly assigned and processed. • Ensuring ticket worklogs are continuously updated while being worked, and final resolution(s) provided within all completed tickets. • Contacting clients and resolving issues within SLA timeframes. • Troubleshooting will involve both onsite and remote work. Professionalism is a priority. • Following up with clients to ensure accurate solutions and client satisfaction before closing each ticket. Requirements: • Associate's degree in Computer Science (or the equivalent) is preferred. • MSP experience preferred • Four years minimum of related IT support experience - including but not limited to: • Office 365 installation / configuration / administration / troubleshooting • Microsoft Windows Server / Active Directory / configuration / administration / troubleshooting • Microsoft Exchange • Scripting knowledge and experience • PowerShell knowledge • Hypervisor understanding / administration • Advanced installation, maintenance, troubleshooting of various backup solutions • Advanced desktop, server, LAN and WAN troubleshooting and maintenance • Technically savvy with strong time management skills • Experience troubleshooting issues and achieving solutions • The ability to explain to a non-technical person in a way they will understand • Maintain a high degree of professionalism • Maintain superior client relations About MicroTech Systems: MicroTech Systems is a professional IT Managed Service Provider (MSP) dedicated to helping people feel secure so that we can all grow together! Our employees enjoy a work culture that promotes our core values first and foremost: Integrity First, Build Trust, Own It, Never Give Up, and Customer Service Above All Else. We are looking for high energy individuals who are motivated and interested in making a long-term commitment to excellence. MicroTech Systems offers a competitive benefits package to employees, including; health care, paid time off and holiday time, 401k matching and professional development.