Service Department Associate (Full-Time) Morrison Industrial Equipment | Mason, MI Morrison Industrial Equipment is hiring a Full-Time Service Department Associate for our Mason location. If you're organized, customer-focused, and looking for a career with growth opportunities, we'd like to hear from you. Location: 575 Jewett Rd., Mason, MI 48854 Schedule: Monday-Friday, First Shift Hours: 40 hours per week, with overtime opportunities Pay: $20-$24 per hour, based on experience What You'll Do • Open, process, and monitor service work orders • Update customers on repair status and timelines • Prepare and process repair estimates • Process warranty claims • Coordinate with technicians to support efficient scheduling • Answer phones and assist customers professionally • Support rental inquiries, quotes, and deliveries • Perform other related duties as assigned Qualifications • Strong organizational and multitasking skills • Self-motivated with a willingness to learn • Excellent problem-solving abilities • Strong customer service and communication skills • Basic mechanical knowledge • Intermediate Microsoft Office 365 skills (Outlook, Word, Excel) • Valid driver's license with a good driving record • Ability to pass a pre-employment drug screen, physical exam, and background check Benefits • Medical, dental, vision, life, disability, and FSA benefits available on Day 1 • Paid time off and paid holidays after 90 days • 401(k) with company match of 50% of the first 6% contributed (up to $2,500 annually) • Employee referral program • Wellness program • Employee Assistance Program (EAP) About Morrison Industrial Equipment Morrison Industrial Equipment is a family-owned company with more than 70 years of success serving customers throughout Michigan. We provide a supportive work environment, strong training programs, competitive benefits, work-life balance, and opportunities for career advancement. Apply today and build your future with Morrison Industrial Equipment.