Dock Master Location: Stamford, CT Position Summary Harbor Point Marinas is seeking an experienced, service-oriented Dock Master to oversee the daily dock operations and customer experience at our waterfront marinas in Stamford, CT. The Dock Master will serve as a key point of contact for marina customers, boaters, guests, and dock staff and will be responsible for ensuring safe, efficient, and professional operations throughout the marina. This is a hands-on position requiring strong knowledge of boating and marina operations, exceptional customer service skills, and the ability to lead a team in a fast-paced waterfront environment. The ideal candidate combines practical marina experience with a hospitality mindset and takes pride in maintaining a safe, organized, and first-class environment for boaters and guests. Responsibilities of the Dock Master • Oversee daily dock operations to ensure a safe, organized, and exceptional marina experience. • Serve as a primary point of contact for marina customers, boaters, guests, and visitors. • Provide hands-on assistance with vessel arrivals and departures, docking, line handling, and slip assignments. • Coordinate daily slip activity and communicate docking instructions and marina procedures to customers and guests. • Supervise, schedule, train, and provide day-to-day direction to dockhands and seasonal marina staff. • Maintain a high standard of professionalism, responsiveness, and customer service across the dock team. • Monitor docks, slips, utilities, equipment, and common areas and promptly identify maintenance or safety concerns. • Ensure docks and marina areas remain clean, organized, safe, and guest-ready. • Enforce marina rules, boating safety procedures, and company policies in a professional and customer-focused manner. • Monitor weather and waterfront conditions and communicate operational or safety concerns as appropriate. • Assist boaters with shore power, water connections, dock carts, and other marina services. • Respond promptly and professionally to customer questions, requests, and operational concerns. • Coordinate with maintenance teams and vendors regarding dock repairs, equipment, utilities, and other operational needs. • Support seasonal marina opening and closing procedures, including preparation for peak boating season and winterization activities. • Maintain appropriate marina logs, records, incident reports, and operational documentation. • Assist with marina events, waterfront activations, and other Harbor Point initiatives as needed. • Collaborate with property management, security, maintenance, and other Harbor Point teams to support safe and seamless waterfront operations. • Assist with emergency response and marina safety procedures as needed. Requirements of the Dock Master • 3+ years of experience in marina operations, dock management, boating, marine services, or a related waterfront environment preferred. • Strong knowledge of recreational boating, docking procedures, line handling, marina safety, and dock operations. • Previous experience supervising dockhands, marina staff, or another operational team preferred. • Strong customer service skills with the ability to provide a polished, hospitality-driven experience. • Comfortable working directly with boat owners, captains, guests, vendors, and other marina stakeholders. • Strong communication, organizational, and problem-solving skills. • Ability to remain calm and professional while responding to changing weather, vessel activity, customer needs, and operational issues. • Ability to work independently, take initiative, and identify issues before they become larger problems. • Comfortable working outdoors in varying weather conditions and performing the physical requirements associated with marina operations. • Ability to safely handle dock lines, equipment, and other marina-related materials. • Basic computer skills; experience with marina management or reservation systems is a plus. • Flexible schedule with availability to work weekends, evenings, and holidays during the boating season as needed. • Valid driver's license required. • Boating license/certification or USCG credentials are a plus. Compensation & Benefits BLT offers a competitive compensation and benefits package, including: • Competitive salary of $75,000 – $85,000 • Medical, dental, and vision insurance • 401(k) with company match • Paid time off and holidays • Tuition reimbursement program • Employee housing discount at BLT-owned properties BLT is an equal opportunity employer. PM21