Company: Wilkins Recreational Vehicles Position: Assistant Service Manager - Churchville, NY Salary Range: • $55,000 - $80,000 annually (includes base pay and performance-based commission). • Eligible for profit-sharing. Benefits: • Medical/Dental/Vision Insurance • 401K/401K Matching Program • PTO/Sick Time • Voluntary Benefit Program • Employee Referral Program • Employee Discount • RV Borrowing Program Job Responsibilities: • This position oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill. • Greets, establishes, and maintains a positive rapport with customers. • Assists customers in determining needs; promotes our products, accordingly. • Estimates cost of repair and prepares itemized service order. • Initiates service orders, secures customer’s signature, and closes when completed. • Develops a keen understanding of all of our products and services. • Understands effective service sales processes and actively seeks sales opportunities. • Maintains good communication with customer and follows up after work is completed to ensure satisfaction. • Understands customer’s needs, committed to exceed customer expectations every day. • Complies with all company policies and procedures. Requirements: • 2 years’ experience in a management position is preferred but not required. • Strong communication skills, • Positive attitude, • Strong work ethic, • Ability to work effectively in a team leadership setting. #1 RV Dealer in New York Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.