JOB RESPONSIBILITIES: • Creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount. • Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships • Responsible for creating, updating, and verifying guest accounts, using the player tracking system. • Responsible for assisting with tournaments, promotions, giveaways, and prize patrol presentations, as needed. • Responsible for knowledge of and adherence to Company and Departmental Policies and Procedures • Knowledgeable and actively promotes company marketing and promotional events and is proficient in answering guest questions. • Acts with utmost discretion and maintains confidentiality in handling all documentation and information. • Handles customer problems and reports all incidents to the Players Club Supervisor and/or Players Club Manager. • Works productively in a fast-paced environment and effectively communicates with co-workers and keeps Management apprised of any problem areas. • Maintains professionalism and respect at all times when working with other team members and/or guests. • Communicate (both written and verbal) with and promote positive team member and guest relations. • Performs all other duties as assigned. JOB REQUIREMENTS: • One (1) to Three (3) years of customer service preferred. • Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery. • Act with discretion and maintain confidentiality in handling sensitive information. • Must be proficient in the use of Microsoft Office and other Operating Systems. • Must be able to wear and appear professional in the assigned uniform provided by Delaware Park, if applicable.