JOB RESPONSIBILITIES: • Responds to IT service requests and support calls, troubleshooting and resolving basic hardware, software, application, and connectivity issues, or escalating them to the appropriate IT personnel. • Provides support for desktops, laptops, peripherals, and other end-user technology, including installation, configuration, and troubleshooting. • Handles routine user account administration, including account setup, access changes, and password resets. • Installs and supports standard software and applications. • Documents service requests, troubleshooting performed, and resolutions within the IT ticketing system. • Sets up and deploys technology for new and existing users. • Performs routine operational and system support tasks, including reports, backups, and troubleshooting as required. • Maintains IT equipment and asset inventory. • Communicates effectively and professionally. • Follows Company and departmental policies and procedures. • Performs all other duties as assigned. JOB REQUIREMENTS: • Must have access to reliable transportation. This position is on site only. • One (1) to two (2) years of IT support, help desk, desktop support, or related technical experience preferred. • Working knowledge of computer hardware, Windows operating systems, Microsoft Office applications, and basic networking concepts. • Strong troubleshooting, problem-solving, and interpersonal skills. • Ability to learn and support a variety of systems and applications. • Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery. • Must exercise discretion and maintain confidentiality when handling sensitive information. • Must be able to wear the assigned uniform provided by Delaware Park. • Must be able to walk and stand for at least a full eight (8)-hour shift. • Must be able to lift up to 40 lbs. and push or pull up to 50 lbs. • Ability to bend, reach, pull, push, kneel, squat, and grasp as needed. • Must be able to work a flexible schedule based on business needs, including evenings, weekends, and holidays. • Must be able to work throughout the property in environments that may include extended walking distances, confined spaces, noise, music, varying lighting conditions, and varying temperatures