JOB RESPONSIBILITIES: • Assists Cage and Sports Book Manager in all phases of Mutuel Operations. • Assists supervision in all phases of Mutuel Operations. • Listens, evaluates, and responds to inquiries and exercises good judgment in resolving problems. • Maintains professionalism at all times when working with other team members and/or guests. • Initiates and recommends coaching, documents communications as needed, and issues discipline as directed. • Ensures compliance with Title 26 and Title 31 Currency Transactions reporting, Internal Controls, and required regulatory compliance, such as, but not limited to, IRS TAX tickets, CTR, MTL, and SARC. • Enforces all Delaware Park policies and Procedures. • Assist as assigned with emptying machines of spent tickets, repapering, and currency in accordance with company best practices. • Enforces procedures to ensure all company assets are secure. • Enforces procedures to ensure compliance with safety regulations. • Communicate with vendors, including but not limited to Sports Book, Sci Games, etc. • Sweeps of self-serve wagering machines, ticket jams, paper checks, etc. • Assigns daily locations and stations. • Supervises, evaluates, and trains new team members. • Responsible for daily communications with team; newsletters, shift meetings, etc. • Fully assist in the operation of the Patron Services Department, including but not limited to program sales, staffing, scheduling, inventory, ordering, and currency settlement. • Performs all other duties as assigned. • Promotes outstanding customer relations. JOB REQUIREMENTS: • One (1) to three (3) years of experience as a Mutuel Teller • Must be able to successfully complete and maintain the background check and licensing process as required during employment. • Prior customer service experience. • Excellent verbal and written communication skills. • Must be able to remain flexible in an environment of constant change. • Must be able to sit, walk, and/or stand for an eight (8) hour shift without difficulty. • Must be able to work a flexible schedule according to the needs of the business, including evenings, weekends, and holidays. For a full list of our career opportunities, please visit www.DelawareParkCareers.com.