JOB RESPONSIBILITIES: • Promotes Outstanding Customer Service Relations • Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships. • Knowledgeable and actively promotes company marketing and promotional events and are proficient in answering guest questions. • Circulates throughout the area assigned, actively observing players and functioning of machines. • Responsible for minor machine repairs and e-ticket paper fills. • Records and logs any VLT machines that are not working. • Responsible for carrying a change wallet to make currency exchanges at customer’s request. • Responsible to ensure Federal cash reporting requirements are met. • Responsible for accurate payment and documentation of jackpot payouts. • Counts and verifies all exchanges with the cage department and customers • Reports all potential adverse situations such as safety hazards, intoxicated or disruptive guests, slot cheats or disputes beyond the scope of their position to a supervisor immediately. • Promotes and maintains necessary communications between self, co-workers and managers to ensure controlled operation of VLT floor. • Responsible for knowledge of and adherence to Delaware Park and Departmental Policies and Procedures. • Promotes honesty and trust among the team. • Performs all other duties as assigned. JOB REQUIREMENTS: • Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays. • Prior money handling experience preferred. • Must be able to lift, push, pull up to 50 lbs. in weight throughout shift without difficulty • Ability to bend, reach, pull, push, kneel, squat and grasp as needed • Must be able to walk and stand for extended periods of time up to 7 hours without difficulty. • Excellent verbal communication and customer service skills required. • Ability to work in a fast-paced environment and effectively communicate with guests, co-workers and management is mandatory For a full list of our career opportunities, please visit www.DelawareParkCareers.com.