We are looking for a Director of Operations who knows what great restaurant operations look like and has the leadership skills to build them at scale. This isn't a corporate desk job. We're looking for a hands-on operator who enjoys being in the restaurants, coaching leaders, improving financial performance, and creating an exceptional guest experience. The Director of Operations will oversee multiple full-service restaurant locations and partner with General Managers to drive sales, profitability, operational excellence, and team development. Responsibilities • Lead the operational performance of multiple full-service restaurant locations. • Coach, mentor, and develop General Managers and Area Leaders. • Drive sales growth while improving restaurant profitability and EBITDA. • Analyze P&L statements and identify opportunities to improve labor, food cost, and operating expenses. • Ensure every restaurant consistently delivers an exceptional guest experience. • Maintain high standards for food quality, cleanliness, service, and hospitality. • Develop action plans for underperforming restaurants and hold leadership teams accountable for results. • Recruit, train, and retain high-performing operational leaders. • Partner with HR on hiring, employee relations, and succession planning. • Work closely with Marketing, Culinary, Finance, and Training to execute company initiatives. • Monitor KPIs including sales, labor, food cost, guest satisfaction, turnover, and safety metrics. • Ensure compliance with all health, safety, and company operating standards. • Travel regularly between restaurant locations. Qualifications • 7+ years of multi-unit leadership experience in full-service restaurants. • Experience overseeing multiple restaurant locations with responsibility for financial performance. • Strong understanding of restaurant P&Ls and key operating metrics. • Proven ability to develop General Managers into high-performing leaders. • Experience leading high-volume restaurant operations. • Excellent communication and coaching skills. • Strong business acumen with the ability to balance hospitality and profitability. • Willingness to travel extensively. Preferred Experience • Casual dining, polished casual, upscale casual, or family dining experience. • Experience with 8–20+ restaurant locations. • Background working with private equity-backed or growth-oriented restaurant companies. • Experience leading new restaurant openings, remodels, or operational turnarounds.