Field Desktop Support Tech- Bilingual in English and Korean Location: Atlanta, GA - 5 days onsite Responsibilities: • Desktop support experience- troubleshooting, configuration, software installation • Experience with ticketing system • Review onboarding requests, review tickets and document issues • Adept at M365, Windows, Active Directory, ticketing systems • Provide troubleshooting and support to end users on a variety of issues- incidents and problems • Provide technical assistance to the customer (Examples) - Password reset - Account information - Case number information - Adobe Reader issues - Brower issues - Technical computer issues - Internet connectivity • Set up equipment for employee use • Image computers using a variety of methods • Install and perform minor repairs to computers and peripheral equipment within the office premises Experience: • Minimum 3 years of experience in software, hardware, and network • Provide technical assistance for user questions/issues on Windows 10, newer OS along with Microsoft Office 2010 through Office 365, M365 • Experience with of Windows, M365, PC and Printer configuration • Strong customer service skills, detail oriented, and deadline driven • Strong communication skills and client interfacing skills • Enthusiastic and willing to take initiative • Bilingual in English and Korean is a must