HR Manager (Training & Development) Location: Redwood City, San Jose, or Gilroy, CA — base location flexible; regular travel to all Party Teller stores required. About the Role: As Party Teller grows from 3 stores to many more, we need someone to build our training foundation from the ground up. The HR Manager (Training & Development) will own new-hire onboarding, store manager development, and the training systems that let every store open strong and run well. What You'll Do: • Design and run the new-hire onboarding and training program for all store roles, from Sales Associate to Store Manager • Build a Store Manager training program covering leadership, store operations, scheduling, inventory, and customer service • Create training materials, SOPs, checklists, and handbook/e-learning content • Establish the company's training system: training calendars, certification milestones, and effectiveness tracking • Coach store managers on coaching their own teams; observe and give feedback in-store • Partner with HR on recruiting, onboarding logistics, and employee relations as needed • Track training completion and measure impact on store performance and retention Required Qualifications: • 5+ years of HR experience, with at least 3 years focused on training / learning & development • Experience building training programs from scratch — not just delivering off-the-shelf content • Retail, hospitality, or multi-unit operations background strongly preferred • Excellent communication and facilitation skills; comfortable training groups in person • Organized, hands-on, and excited to build in a startup environment • Must be willing to travel regularly to all Party Teller store locations Preferred Qualifications: • Bilingual (English/Chinese or English/Spanish) a plus • Experience with seasonal and high-volume hiring ramps Compensation & Benefits: • $100,000–$150,000 per year, depending on experience Benefits and perks may include: • Medical, Dental & Vision Insurance for eligible employees • Paid Time Off (PTO) • California Paid Sick Leave • Employee Discount • Performance-Based Incentive Opportunities • Training and Development • Career advancement opportunities to roles such as Assistant Store Manager, Store Manager, and future multi-store leadership positions