Service Operator LOCATION: Houston/Austin CATEGORY: Exempt, Full-Time, 100% On-site. JOB FUNCTION: • Manage Level 1 issues in cloud operations in all data centers. • Travel is optional depending on the situation. RESPONSIBILITIES: • Monitor cluster servers across all data centers in the North America region. • Manage call center and dispatch. • Asset management • Global Level 1 incident support and response EDUCATION: • BA/BS in Information Management, Computer Engineering, Information Technology, or other related fields are required. EXPERIENCE: • 1 to 3 years of relevant experience in Hyper-V or VMware technology • At least 1 year of hands-on experience with Linux systems and Windows systems, with a basic understanding of networking. • Data center experience preferred. SKILLS/QUALIFICATIONS: • Solid foundational knowledge of networking, including familiarity with the TCP/IP protocol stack. • Understanding of VLAN and subnetting. • Strong knowledge of system hardware, especially related to cluster servers. • Ability to prioritize and multitask. • Strong troubleshooting and critical thinking skills. • Strong learning ability, communication and coordination skills, and a service-oriented mindset • Detail-oriented and capable of producing high-quality documentation and verbal communication. LANGUAGE: • Proficiency in English required; Mandarin is a plus.