I. Job Summary We are seeking an experienced Service Project Manager to join our dynamic team. The ideal candidate will possess a unique blend of project management expertise, a deep understanding of service-oriented environments, and strong leadership skills. This role is instrumental in ensuring the successful delivery of high-quality services to our clients, meeting both project and client expectations. II. Key Responsibilities • Project Planning and Execution: Develop and manage project plans, including scope, objectives, deliverables, schedules, and budgets. Ensure timely completion of projects within budget constraints. • Client Relationship Management: Act as the primary point of contact for clients throughout the project lifecycle. Foster strong, long-term client relationships and ensure client satisfaction. • Team Leadership: Lead cross-functional project teams, providing direction, support, and guidance. Promote a collaborative and productive team environment. • Quality Assurance: Implement and oversee quality control processes to ensure the highest level of service delivery. Identify and address any potential issues or risks promptly. • Resource Management: Allocate resources effectively and efficiently, ensuring optimal utilization of team members and other project assets. • Reporting and Documentation: Prepare regular project status reports, documentation, and presentations for stakeholders. Maintain accurate and up-todate project records. III. Qualifications • Education: Bachelor's degree in Project Management, Business Administration, or a related field. PMP certification is a plus. • Experience: Minimum of 5 years of experience in project management, preferably in a service-oriented environment. Proven track record of successfully managing complex projects. • Skills: Strong leadership and interpersonal skills, excellent communication and negotiation abilities, proficiency in project management software (e.g., MS Project, Asana), and solid understanding of project management methodologies. V. Key Competencies • Analytical Thinking: Ability to analyze complex problems and develop effective solutions. • Adaptability: Flexibility to adapt to changing priorities and project requirements. • Client-Focused: Dedicated to understanding and addressing client needs and expectations. • Detail-Oriented: Meticulous attention to detail to ensure the accuracy and completeness of project deliverables. V. Benefits • Competitive salary and performance-based bonuses. • Comprehensive health, dental, and vision insurance. • Retirement savings plan with company match. • Professional development opportunities. Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.