Title : Call Center Support Location: Washington, D.C. Duration: 6 months Duties: Seeking candidates to provide on-site Call Center support for a range of software and hardware issues; to include applications, mobile devices, remote assistance, PC and Mac workstations, and printers. • Perform in a call center that assists House offices in installing and using House supported software, including messaging client software, word processors, web browsers, and anti-virus software. • Provide front line phone, Live chat, and Remote Desktop support, may be required to resolve requests via on-site visit(s). • Provide support for application software installation and use • Provide Mobile Device Support • Assist in developing user documentation/installation procedures. • Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution • Maintain the knowledge base for all House Supported Software and a working knowledge of hardware and communication products • Serve as a resource for solving user problems requiring an advanced level of technical support. • Interact with other support groups as appropriate to efficiently respond to user requests/problems. • Confer with senior engineering staff to resolve more complex problems. Required Candidate Skills: • Candidates will not be considered without the following qualifications • Experience in an IT Call Center environment • 3 year minimum experience with Microsoft Window OS and Office products • 3 year minimum experience supporting Mobile devices (iOS & Blackberry preferred) • 1 year minimum experience with Mac OS X • 1 year minimum experience supporting clients using remote access software • 1 year minimum experience supporting remote connectivity (VPN) • Ability to pass background check to receive a Public Trust Desired Candidate Skills: • Related IT certifications preferred but not required • Related College degree preferred but not required • Microsoft Office 365 support experience