Location: Delhi NCR About Us: We’re a fast-growing EV startup solving battery financing for India’s most hardworking vehicles — electric rickshaws. With money raised from global investors and operations in 5 cities, we aim to make clean mobility accessible to the informal segment through innovative battery financing and distribution. We’re now hiring a hands-on Support & MIS Coordinator to help us stay organized, customer-focused, and data-driven as we scale sales. Role Overview: This is a high-ownership role where you will act as the nerve center between our field team, customers, and leadership — collecting daily data, organizing field inputs, supporting customer escalations, and ensuring nothing falls through the cracks. What You’ll Do: • Own and update key trackers (sales, collections, customer complaints, battery issues) • Create and manage Google Forms and Sheets for daily field inputs • Follow up with sales/ops team to ensure timely data submissions • Share daily and weekly reports with leadership — clean, visual, and actionable • Support battery customers by tracking complaints and coordinating resolution • Track battery health data (shared by tech/device team) and flag early warnings • Maintain field agent rosters, incentive records, and escalation logs You Should Have: • 3–5 years of experience in field ops support / MIS / coordination roles • Strong command of Google Sheets, Forms, and basic formulas (pivot tables, filters, etc.) • Ability to follow up proactively with multiple team members and ensure compliance • Basic comfort with numbers, dashboards, and reporting • Good written and spoken Hindi & English • Fast learner with a “get-it-done” attitude Nice to Have: • Past experience in EV, fintech, lending, logistics, or mobility startups • Basic exposure to CRM, collection systems, or battery tracking tools • Experience working with field teams in Tier 2/3 cities Why Join Us? • Be part of a small, driven team building real impact in clean mobility • Learn operations, customer success, and data reporting from the ground up • Get a front-row seat to how a high-growth EV startup is built • Work directly with the leadership team and take ownership of critical systems