Role: Head of Execution - Field Operations Location: Delhi NCR / Field-Heavy Reporting To: CEO / Founder Type: Full-time Overview: We are looking for a discipline-first Head of Execution - Field Operations to run our battery installation process end-to-end — with 100% accountability. This person will lead technician teams, enforce SOPs, ensure fast + flawless installs, and escalate only when needed. Your job: zero excuses, zero rework. Key Responsibilities: • Plan daily installations: technician assignment, route planning, material readiness • Enforce 100% compliance with onboarding SOP (photos, forms, checklists) • Track and improve core KPIs: FTR (First Time Right), TAT, Compliance • Hire, train, and manage field team (technicians, coordinators) • Conduct regular audits and shadow installs to monitor quality • Own daily and weekly field ops reporting • Resolve customer complaints and escalate only if required • Work closely with the CRM/Tech team to digitize field processes Ideal Profile: • 5–8 years in operations leadership roles (EV, lending, logistics, solar installs) • Has led 10+ blue-collar field staff with discipline • Proven record of enforcing processes in tough environments • Field-ready: Hindi-speaking, mobile, doesn’t hide behind dashboards • Bonus: understands battery fitment, basic vehicle electronics, or EV safety protocols KPIs: • FTR: 100% of installs right the first time • Compliance: 100% form + photo documentation • TAT: <3 hours per install • Install plan vs actual achieved • Customer satisfaction (complaint-free %) Please fill this google form to apply. - https://forms.gle/Qs2e5q5ycZ9Ab5FJ8