Role Summary We are seeking a detail-oriented and proactive Finance & Collections Manager to drive credit control, manage in-house collections, and coordinate between our financing partners and internal teams. The ideal candidate will take ownership of sensitive, judgment-driven tasks that require a mix of operational rigor and strategic oversight. Key Responsibilities • Oversee the complete collections lifecycle—manage escalations, exceptions, and disputes from customer acquisition through recovery. • Evaluate and recommend credit/loan cases for financing partners (Fin1, Fin2, Fin3, Fin4) based on documentation and internal policies. • Resolve complex customer issues, working closely with sales, field, and support teams to ensure customer satisfaction and compliance. • Maintain and audit SOPs for all finance operations; monitor the effectiveness of automated and outsourced processes. • Ensure all in-house documentation, KYC, and compliance requirements are up to date and audit-ready. • Liaise with third-party vendors/agencies for physical verification, collections, and logistics as needed. • Prepare accurate MIS reports for management and financing partners. • Identify process gaps and recommend solutions for operational efficiency and risk mitigation. Requirements • 4–7 years of experience in credit, collections, or finance operations—preferably in NBFCs, banks, or high-growth startups. • Proven track record in loan processing, credit assessment, KYC, and collections management. • Hands-on experience with CRM/ERP tools (e.g., Zoho, Salesforce, Tally). • Strong analytical skills—capable of interpreting reports, detecting risk, and making independent recommendations. • Excellent stakeholder management; able to coordinate across teams and communicate effectively with partners and vendors. • High degree of ownership, follow-through, and ethical standards. • Graduate/Postgraduate in Commerce, Finance, or Business Administration. • Fluency in Hindi and English (verbal and written). Preferred • Experience scaling up operations and/or leading automation or outsourcing projects. • Previous exposure to digital KYC, credit bureau integrations, and reconciliation software. • Prior team management experience is an advantage. What We Offer • Opportunity to work with an agile, innovation-driven team impacting the future of green mobility and financial inclusion. • Ownership of critical finance and risk processes. • Competitive compensation and growth prospects.