Dental and Business Assistant (Full-time) White River Dental, a Cherry Tree Dental Office | Burlington, WI White River Dental, a Cherry Tree Dental Office, has a great opportunity for a motivated individual to join our team! Cherry Tree Dental is changing the face of group dentistry, and we are committed to our dentists, clinical staff, and support team by providing a positive company culture rooted with an unparalleled team synergy. We value and invest in our employees by offering professional growth opportunities, competitive compensation and benefits with a work-life blend. Why You’ll Love Working Here: • Competitive compensation • Health Insurance - significant employer contributions towards monthly premiums • Dental Insurance (employer-paid) • Vision Insurance • Basic life & long-term disability insurance (employer-paid) • 401(k) with employer contribution • Up to 3 weeks of PTO in your first year • Paid holidays • Continuing education opportunities • Employee referral bonus program • A supportive, team-oriented environment What you'll do: As a Dental and Business Assistant you will work to enhance the daily operations of the clinic by providing excellent care and communication to our patients. Dental Assistant Responsibilities: • Prepares, sterilizes, disinfects, and maintains dental equipment, instruments, and supplies • Collects and records patient health histories and x-rays • Ensures patient comfort during dental procedures • Completes charting of treatment information in the patients' dental notes from the doctor as directed • Assist doctor in management of medical and dental emergencies • Delivers postoperative and general oral care instructions to patient • Maintains infection control procedures, patient privacy, and professional interactions with patients and staff • Assist administrative team with customer service functions Patient Relations & Front Office Responsibilities: • Greet and welcome patients in a warm, positive, and professional manner. • Handle patient records confidentially and respectfully, adhering to all HIPAA privacy standards. • Answer phones courteously using excellent customer service skills; relay messages accurately. • Promptly respond to voicemails, emails, and texts from patients. • Provide clear instructions, directions, and thorough answers to patient questions. • Schedule patient appointments and maintain an organized daily schedule. • Create and manage new patient accounts in the Practice Management System. • Verify patient insurance coverage and benefits. • Coordinate communication and workflow between front office and clinical staff. • Manage unscheduled treatment plans and recall lists. • Place appointment reminder calls, texts, or emails. • Maintain a clean, welcoming, and organized front reception area. • Assist in coordinating temporary staffing coverage as needed. • Review treatment plans with patients and explain treatment and payment options. Education and Experience: • High school diploma or equivalent • Previous experience as a Dental Assistant with front desk knowledge/insurance • Completion of an accredited Dental Assisting Program or dental assistant experience required • Previous customer service or office experience • Proficiency or the ability to become proficient within 90 days in dental terminology and dental software for charting, treatment planning, clinical notes, etc. • Strong verbal and written communication skills • Foster a positive attitude and be a team player Patient Care Hours: Monday 9:00 a.m. to 6:00 p.m. Tuesday 8:00 a.m. to 5:00 p.m. Wednesday 7:00 a.m. to 4:30 p.m. Thursday 7:00 a.m. to 4:30 p.m. Why Burlington? Burlington offers small-town charm with big-city convenience. Located between Milwaukee and Chicago, it’s known for its scenic parks, vibrant downtown, and family-friendly atmosphere. Residents enjoy outdoor recreation, local festivals, and a strong sense of community with an affordable cost of living and easy access to major metro areas.