▶︎ Job Details • Job Title: IT Service Delivery Manager – Manufacturing Operations Support • Client: Japanese Company • Working Location: Greensboro, North Carolina • Working Style: Onsite • Employment Type: Contract-to-Hire (No C2C) • Visa Support: No • Working Hours: Monday – Friday, 8:00 AM – 5:00 PM (Occasional evening/weekend work as needed) • Language: English ▶︎ Key Responsibilities • Lead IT service delivery for manufacturing operations, supporting Siemens Opcenter (MOM/MES) applications. • Serve as the primary IT contact for plant operations, aligning IT services with production schedules and business SLAs. • Manage incident, problem, request, change, and release processes while improving service performance metrics. • Coordinate application updates, system patches, releases, and integrations with vendors and internal engineering teams. • Lead major incident response, root cause analysis, corrective actions, and executive communications. • Develop operational reports covering service performance, availability, capacity, and continuous improvement initiatives. • Drive Kaizen initiatives to improve system reliability, production efficiency, and user experience. • Standardize operational procedures (SOPs) while ensuring compliance with company policies and regulations. • Lead and mentor the operations support team, promoting collaboration, accountability, and continuous learning. • Partner with manufacturing, quality, maintenance, engineering, and production planning teams to optimize IT services. • Identify opportunities for automation, process optimization, and increased business value through technology. ▶︎ The right candidate will possess: • Experience leading IT service delivery within a manufacturing environment. • Strong understanding of MOM/MES platforms, preferably Siemens Opcenter. • Excellent leadership and stakeholder management skills. • Strong analytical mindset with proven root cause analysis and problem-solving abilities. • Excellent communication and presentation skills for both technical and non-technical audiences. • A continuous improvement (Kaizen) mindset with a focus on operational excellence. • Ability to work effectively with cross-functional and global teams. ▶︎ Required Qualifications & Skills • Bachelor's degree in Computer Science, Computer Engineering, Mechanical Engineering, Electrical Engineering, or a related field (or equivalent experience). • 2+ years of IT operations or IT service management experience supporting manufacturing environments. • Experience supporting MOM/MES applications (Siemens Opcenter preferred). • Experience leading technical support teams and service improvement initiatives. • Strong knowledge of Incident, Problem, Change, and Release Management processes. • Experience with ticket management systems and Microsoft Office. • Understanding of application lifecycle management and DevOps practices. • Excellent troubleshooting, analytical, and communication skills. • Strong organizational, time management, and customer service skills. • Experience working in global or cross-cultural environments is preferred. • Ability to negotiate and manage stakeholder expectations effectively. Important Notice No C2C: We do not accept Corp-to-Corp (C2C) arrangements for this position.