Operations Lead Job Title: Operations Lead Location: Chicago, Illinois Department: Delivery Operations Type: Full-Time Compensation: $60,000- $80,0000 (based on experience) Schedule: Monday - Friday 9am - 5pm (occasional evenings/weekends) About Us: Majestic Photobooth creates custom photobooth experiences for brands, venues, and events nationwide. Since 2006, we’ve helped make events and spaces unforgettable through creative photo technology and innovative design. Position Overview: We’re looking for a reliable Field Technician to install, maintain, and troubleshoot our photobooth systems at venues and partner locations. This role is hands-on and ideal for someone who enjoys working with technology, solving problems, and working independently in the field. Responsibilities Event Setup & Breakdown • Transport, install, and configure photobooth equipment at event locations in accordance with event specifications and branding requirements. • Install designed panels, overlays, and branded assets accurately and securely. • Ensure all equipment is assembled safely, powered correctly, and fully operational prior to guest activation. • Safely dismantle, pack, and prepare equipment for transport following event completion. Long-Term Installations & Venue Support • Execute new long-term venue booth installations in alignment with Majestic operational standards. • Perform on-site service visits including paper changes, hardware adjustments, and system resets. • Respond to assigned support tickets in a timely and professional manner. • Ensure booth uptime and functionality across all active venue placements. Technical Operation & Troubleshooting • Power on, test, and operate booth hardware including camera systems, computers, printers, and lighting. • Configure and verify software functionality including photo capture systems, filters, and brand assets. • Troubleshoot real-time technical issues including Wi-Fi connectivity, hardware errors, and printer malfunctions. • Escalate complex technical issues when necessary while maintaining clear documentation. Guest Interaction & Experience • Greet and guide guests through the photobooth experience with professionalism and enthusiasm. • Provide assistance and encouragement to ensure a smooth and enjoyable experience. • Maintain an attentive presence during activations to proactively address issues. • Uphold high standards of hospitality and brand representation at all times. Equipment Maintenance & Readiness • Conduct pre-event and pre-installation checks to ensure equipment is clean, functional, and event-ready. • Verify required consumables including printer paper and ink are stocked appropriately. • Maintain organized inventory of field equipment and supplies. • Report equipment damage, wear, or recurring issues promptly. Brand Representation • Uphold Majestic presentation standards for booth appearance and overall setup. • Act as a company ambassador in all interactions with clients, venues, and guests. • Maintain professional appearance and conduct aligned with company values. Event Reporting & Operational Feedback • Submit post-event and post-installation reports detailing technical issues, supply usage, and operational observations. • Identify recurring challenges and communicate improvement opportunities. • Contribute feedback that improves future installs, events, and service workflows. Other Duties & Special Projects • Perform other duties and special projects as assigned in support of company growth and operational priorities. Qualifications: • Experience with technical field service, AV, IT support, or electronics preferred • Strong troubleshooting and problem-solving skills • Comfortable working with computers, cameras, and printers Requirements: • Valid driver’s license • Ability to lift up to 50lbs • Legally authorized to work in the U.S. Why Join Majestic Photobooth? • Competitive pay • Paid time off • Health insurance • Paid parental leave • Collaborative and creative team environment