Call Center Representative Location: Grand Rapids, MI Pay: $18.00 - $25.00 per hour Benefits: Medical Insurance, Paid Vacation, Paid Sick Time About Us Home Pro of Grand Rapids, MI is seeking a motivated Call Center Representative to join our growing team in the Grand Rapids, MI market and surrounding areas. This is an exciting opportunity to work for one of the fastest-growing companies in the industry, earn a competitive income, and make a positive impact by helping homeowners improve their homes. Position Summary The Call Center Representative will be responsible for contacting homeowners, setting qualified appointments for free in-home consultations, maintaining accurate customer records, and responding to inbound inquiries. Strong customer service and communication skills are essential for success in this role. Responsibilities • Deliver a scripted sales presentation to homeowners. • Adapt the script to address the specific needs and interests of individual homeowners. • Answer questions and overcome objections professionally and effectively. • Collect homeowner information, including names, addresses, phone numbers, and other relevant details. • Schedule and confirm appointments for free consultations. • Enter appointment details and customer information accurately into the company's computer system. • Maintain detailed records of customer interactions and lead activity. • Coordinate appointments for sales representatives and canvassing teams. • Conduct quality control follow-up calls. • Answer inbound calls from prospective customers responding to advertisements. • Follow up with homeowners regarding previous interactions. • Update lead information and maintain reports as needed. Qualifications • Excellent customer service, communication, and interpersonal skills. • Knowledge of sales and marketing principles and strategies. • Previous experience in telemarketing, call center operations, customer service, sales, marketing, or promotions preferred. • Strong computer skills and proficiency with relevant software applications. • Ability to multitask and maintain attention to detail in a fast-paced environment. • Positive attitude and strong work ethic. • Product training will be provided. What We Offer • Competitive hourly pay: $18.00 - $25.00 per hour • Medical benefits • Paid vacation • Paid sick time • Comprehensive training program • Career advancement opportunities • Supportive and team-oriented work environment Apply today and become part of a team dedicated to helping homeowners transform their homes while building a rewarding career.