The job in short
Customer technical support.
Customer support
Details
- Found
- 21 d ago · posted 2025-06-26
- Location as listed
- San Francisco, California, US
- Role
- IT Support / Helpdesk
- Source
- The company’s own careers site
Full description
Vapi (/ˈVɑːpi/):
•
We’re creating the shift to voice as humanity’s default interface
•
We’re the most configurable platform for deploying voice agents
•
We’ve grown to over 600k developers in two years, adding 2,000+ every day
•
Try talking to Vapi now!
Why We’re Hiring This Role:
•
We get a ticket every 7 minutes.
•
We’re hiring a cracked cse to show our customers more love.
What You’ll Do:
•
30 Day : Ramp to 50 tickets a day.
•
60 Day : Write docs and educate users on building SOTA voice agents.
•
90 Day : Automate 30% of your tickets with AI agents.
Who You Are:
•
You’ve worked at an early startup.
•
You’ve been a CSE at a company we admire.
•
Bonus: You’ve built your own startup.
Why Vapi:
•
Generational impact : Build the human interface for every business
•
Ownership culture : 70% of the company are previous founders
•
Kind team : The founders, Jordan and Nikhil, are Canadians
•
Tier-1 Investors : YC, KP seed, Bessemer Series A
What We Offer:
•
Real stake : We offer a competitive salary and excellent equity ownership
•
Comprehensive health coverage : medical, dental, and vision plans
•
Team love : We love hanging out, and we do quarterly off-sites
•
Flexible time off : take what you need
•
More : catered meals, transportation, gym, and a $10k annual L&D budget
IT Support / Helpdesk jobs in San Francisco, California · IT Support / Helpdesk jobs in the United States · All Vapi jobs