NEOLYTIX Team Lead – AR (RCM) Accounts Receivable & Denials · US Healthcare EXPERIENCE 4–5 Yrs AR · 1+ Yr TLFUNCTION Operations – RCMLOCATION Gurugram (Onsite)SHIFT Night (US Hours) Experience gate — This role requires 4–5 years of US healthcare AR experience, of which a minimum of 1 year must be as a Team Lead with formal team ownership (targets, coaching, reviews). SME/mentor-only profiles without TL accountability will not qualify. About the Role The Team Lead – AR runs a pod of AR associates on live US provider accounts — owning the day’s output, the queue, the quality, and the people. This is a floor-leadership seat: you carry targets, run huddles, unblock associates in real time, and answer for your pod’s numbers in the weekly review. You still know the work cold — when a complex denial or an angry payer call needs handling, you can take the headset. Key Responsibilities Run the Pod • Own daily allocation and queue management across assigned AR buckets — the right accounts, worked in the right order, by the right people. • Drive daily productivity and quality targets; track per-associate output and intervene early, not at month-end. • Run daily huddles — payer updates, error patterns from QA, and priorities for the shift. Own the Outcomes • Answer for pod-level metrics — resolution rate, aged-AR movement, appeal TAT, and quality scores — in weekly reviews with the AM/Manager. • Handle escalated accounts and complex denials personally when needed. • Partner with QA on calibration and turn audit findings into floor-level fixes. Build the People • Coach associates on payer-specific nuances, documentation quality, and call handling. • Manage shift adherence, leave planning, and floor discipline for the pod. • Identify and develop Sr Associate potential; give structured input into appraisals. Skills & Experience Must-Have • 4–5 years of hands-on US healthcare AR (provider side), with strong denials and appeals depth. • Minimum 1 year as a Team Lead with formal ownership of team targets, coaching, and performance conversations. • Command of AR metrics and the levers behind them — you can explain why a bucket moved, not just that it did. • Experience on practice-management / EHR platforms — Epic, AdvancedMD, or athenahealth preferred; similar platforms considered. Preferred • Experience running a pod across multiple clients or specialties. • Exposure to workforce basics — shrinkage, occupancy, and staffing math. Eligibility Criteria • Education: Bachelor’s degree (any discipline) is mandatory and must be completed — candidates currently pursuing a degree, or with an incomplete/dropped graduation, are not eligible. • Communication: Strict — confident spoken and written English for payer calls, floor communication, client notes, and weekly reviews with management. • Work mode & shift: Onsite at Gurugram, 5 days a week, on a fixed night (US-hours) shift — reliable attendance, punctuality, and roster adherence are essential. • Systems: Comfortable with billing/EHR platforms and MS Excel for allocation, tracking, and pod-level reporting. • Notice period: Immediate joiners or candidates on short notice strongly preferred. Performance Expectations You will be measured on clear, role-specific metrics: • Pod resolution / collection rate against target. • Aged-AR movement (90+/120+) for the pod. • Pod quality score (QA) and calibration adherence. • Productivity vs. target, shift adherence, and pod attrition. Hiring Process • Aptitude & Skill based assessment. • Domain & operations interview (RCM knowledge, scenarios). • HR discussion (fitment, shift, notice). Why Join Neolytix US Healthcare Depth Live US provider accounts across 270+ client organizations — real RCM, not a training bench.Clear Growth Path Associate → Sr Associate → QA / TL → AM: progression tied to performance. Multi-Platform Exposure Hands-on across Epic, AdvancedMD, athenahealth, and more — skills that travel.Stable, Growing MSO A fast-growing US-headquartered organization with centres in Chicago, Gurugram, and Manila.